1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in India. We also accept orders from international customers who are shipping to addresses in India only. Any shipments outside of India are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [3-7] business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at [email/contact information].
6. Questions
If you have any questions about the delivery and shipment or your order, please contact us at info@spiritude.in
7. Order Tracking
You can track the status of your order through our website by logging into your account or by using the tracking number provided in the shipping confirmation email.
8. Delayed or Lost Orders
While we strive to ensure timely delivery, there may be occasions when orders are delayed or lost. If you suspect your order has been delayed or lost, please contact us promptly. We will work with the shipping carrier to investigate and resolve the issue.
9. Changes to This Policy
We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
10. Contact Information
For more details or any further assistance, please reach out to us at: Vertula Foods Private Limited Email: info@spiritude.in
Effective Date: 12/07/2024
Vertula Foods Private Limited Your trusted partner for premium spices and culinary products.